Have a question? You’ll probably find the answer below.
Whether you're wondering if dogs are allowed, what time breakfast is served, or how parking and the pool work – we’ve listed our most frequently asked questions for you.
Can’t find your question? Feel free to contact us – we’re happy to help!
Check-in
Your room will be ready by 3:00 PM at the latest.
Check-out
We kindly ask you to check out by 10:00 AM from Monday to Friday, and by 10:30 AM on weekends.
Early Check-in
You're always welcome to arrive earlier! If your room is already ready, you can check in right away. If not, feel free to enjoy our facilities or settle down in the brasserie for a delicious lunch, coffee with cake, or a relaxing drink. After all, you’re on holiday!
Late Check-out
Want to enjoy your departure day a little longer? If your room hasn’t been booked again that day, you can request a late check-out. For €17.50, you can stay in your room until 1:00 PM. Forest, beach, and peace… just a bit more vacation time.
Did you book directly with us (via our website, by phone, or by email)?
No worries if your plans change — we like to keep things flexible.
Full flexibility up to 1 day before arrival
You can cancel free of charge up to 24 hours before arrival. We use 3:00 PM as the arrival time.
For example: if you’re arriving on May 15, you can cancel free of charge until May 14 at 3:00 PM.
Cancelling within 1 day before arrival
If you cancel within 24 hours of arrival, we will charge 100% of the booking value.
Did you book through another platform?
Please contact the platform where you made your reservation (such as Booking.com) to review their cancellation policy.
Absolutely! Your loyal four-legged friend is more than welcome here. We completely understand how great it is to travel with your dog — especially with the forest and beach just a short walk away.
Costs & conditions
The cost is €25 per dog per night. You may bring up to two dogs per room.
Dogs welcome – almost everywhere
Dogs are welcome throughout the hotel, including in the restaurant and on the terrace. The only exception is the swimming pool.
What we arrange for your dog
We’ll make sure your dog gets a warm welcome. Want something extra, like tips for walking routes? Just ask at reception — we’re happy to help!
Start your day right with our extensive continental breakfast buffet in the brasserie.
Monday to Friday: 7:00 AM – 10:00 AM
Weekend: 7:30 AM – 10:30 AM
Breakfast is not automatically included in your stay, but you can easily add it during your booking. Didn’t book breakfast yet? No worries – you can still arrange it at reception.
Enjoy fresh bread rolls, juices, fruit, yoghurt, sweet and savoury treats... everything you need for a great start to your day!
Parking at our hotel is free and available on our private grounds.
There are also designated disabled parking spaces and two charging points for electric cars (subject to availability).
Bringing your bike? You can store it safely in our secure bicycle storage – ideal after a day of exploring the dunes or getting some fresh air by the sea!
Swimming Pool
Our outdoor pool is open from May to September. It’s not heated – perfect for a refreshing dip on warm days!
Until 5:00 PM, the pool and sun terrace with loungers are exclusively for hotel guests, so you can relax in peace.
Sauna
Our sauna is currently closed for renovation. Starting in June, we’ll open our brand-new wellness area in the Dune Building, featuring a steam room, infrared sauna, and relaxation area. More details coming soon – but trust us, it’s going to be wonderful!
Yes, all rooms are equipped with air conditioning – it can both cool and heat. Perfect comfort, all year round.
Extra beds can only be added in our Maple Outdoor rooms.
Baby cots can be placed in the Maple Double, Maple Outdoor, Maple Twin, and Maple Cosy rooms.
No, there is no elevator in the hotel.
However, we do have ground floor rooms – our Maple Outdoor rooms – so feel free to let us know if you'd prefer to avoid stairs.
The highest rooms (on the 2nd floor) are accessible via three staircases.